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These Terms and Conditions ("Terms") govern the services provided by Web Gravita ("Web Gravita", "the Company", "we", "us", or "our") to you ("Client", "you", or "your"). Please read them carefully. By requesting a quote, placing an order, making a payment, or otherwise engaging our services, you confirm that you have read, understood, and agreed to be bound by these Terms, together with the specific proposal, order form, or agreement provided to you for your project.
If any conflict arises between these Terms and a signed proposal or order form, the terms of that specific proposal or order form will prevail for that project.
"Services" means the design, development, marketing, hosting, and related services described in your proposal or order form.
"Deliverables" means the designs, files, code, content, or other materials we produce for you under a project.
"Order Confirmation" means the email or document confirming the details, scope, and price of your project.
"Initial Design Concepts" means the first set of design samples or mockups delivered to you for review.
"Term" means the duration of a recurring service (such as hosting, SEO, social media, or content) as stated in your order form.
Our packages include the design and development services needed to deliver a functional and professional result for your business or personal use. The specific features, deliverables, and inclusions of each package are set out in the proposal or agreement provided to you. Any work, feature, or integration not expressly listed in your proposal is outside the agreed scope and may be quoted separately.
The number of revisions included depends on the package you select and is stated in your proposal (for example, up to three revisions on certain packages).
We will revise your design at no additional charge for as long as the core design, concept, and direction agreed in your brief remain unchanged, subject to our fair usage policy.
Requests that go beyond the revisions included in your package, or that change the core concept, direction, or scope agreed in your brief, will be treated as additional work and may incur further design or development charges, quoted to you in advance.
We deliver customized design orders by email, typically within 7 to 10 business days of receiving your order and all required information from you. An optional expedited delivery service is available for an additional fee, under which you may receive your first samples within 72 hours.
All Deliverables are sent to the email address specified on your Order Confirmation, and a notification email is also sent to confirm delivery. All revision and refund timelines are calculated from the date and time your order is delivered to that email address. It is your responsibility to provide a valid, monitored email address and to check it, including spam and junk folders.
5.1 All fees are as stated in your proposal or order form and are payable in the currency and on the schedule set out there.
5.2 Recurring services (such as hosting, SEO, social media management, and content services) are billed on the cycle stated in your order form and continue until terminated in accordance with these Terms.
5.3 Card on file. Where you provide payment card details for a recurring or ongoing service, you authorize us to store those details securely and to charge the recurring fees agreed in your order form. For any charge that is variable or in addition to your agreed recurring fee (for example, additional development hours, extra server capacity, or third-party costs incurred on your behalf), we will notify you and obtain your authorization before charging, except where your order form expressly provides for automatic usage-based charges. We use a compliant payment processor and do not store full card details on our own systems beyond what payment-industry standards permit.
5.4 Amounts already incurred, committed, or spent on your behalf (including advertising spend, licensing, domain, and hosting infrastructure charges) remain payable in full regardless of any refund or termination.
Our refund policy is designed around a fair, staged process tied to the delivery of your Initial Design Concepts. All refund requests must be submitted to our support department with a valid reason assessed against your design brief and feedback.
6.1 Design projects (logos, design work). Refund eligibility is as follows:
Once you approve the Initial Design Concepts, or request changes or revisions to them, the refund offer becomes void and no refund will be issued. Refund requests will also not be accepted more than two weeks after the project start date once a project has been initiated.
6.2 Websites. No refund will be issued once website development has been completed or once the website has been deployed live.
6.3 Video and animation. No refund will be issued after the storyboard has been designed or approved.
6.4 Non-refundable services. No refunds are issued for Hosting, SSL, TLS, SEO, Content Writing, or Social Media services.
6.5 General conditions.
6.6 Effect of refund. Once a refund is issued, all rights to the associated designs revert to Web Gravita, and you may not use or display any version of the design provided.
6.7 How to claim a refund. Contact our support department using one of the methods in the Contact section. We will first try to resolve your concern under our Revisions Policy. If a refund is approved, our refund department will confirm this to you by email.
7.1 Notice. Either party may terminate a recurring service (such as marketing or hosting) for convenience by giving no less than thirty (30) days' written notice before the intended termination date.
7.2 Early termination fee. If you terminate a recurring service before the end of its then-current Term for any reason other than our uncured material breach, an early termination fee applies. This fee reflects the resources, onboarding, and capacity we commit in reliance on the full Term, and is a genuine pre-estimate of our loss rather than a penalty. It is calculated as a percentage of the fees remaining payable for the unexpired portion of the Term, based on how much of the Term remains at the effective date of termination:
The applicable percentage within each range is determined by the circumstances of termination, the stage of any active campaign or migration, and any third-party or platform commitments made on your behalf.
7.3 Amounts already due. The early termination fee is in addition to any fees, expenses, or third-party costs already incurred or committed as at the termination date, all of which remain payable in full.
7.4 Termination for cause. If you terminate because of our material breach that we fail to remedy within thirty (30) days of written notice, no early termination fee applies, and you are liable only for services properly rendered up to the termination date.
7.5 Hosting wind-down. On termination of hosting, and provided your account is current, we will maintain your hosted environment for up to thirty (30) days to allow migration. Reasonable data export or migration assistance may be chargeable at our standard rates. We are not obliged to retain your data beyond the wind-down period.
Domain registration and hosting are not included in our standard website packages, but can be added for an additional charge. Complete deployment is included only with our own web hosting. If you choose to use your own hosting server, deployment may incur an additional charge.
We provide technical support for the design and development of your website during the agreed project duration. We are not responsible for technical support relating to third-party domain or hosting services. For domain or hosting issues with an external provider, please contact that registrar or hosting provider directly.
We will build your website to be compatible with your chosen hosting provider's technical requirements as made known to us. We do not guarantee compatibility with every hosting platform, and it is your responsibility to verify compatibility before purchasing a package.
We will assist with integrating standard third-party plugins and APIs where these are within the agreed scope. Any non-standard third-party integration, and any dealings with third parties (including their fees, licensing, or terms), are your responsibility and are not covered by your package. Additional work of this kind requires a separate fee agreement.
12.1 Until all fees due for a project have been paid in full, all Deliverables and all intellectual property in them remain the property of Web Gravita.
12.2 On full payment for a project, ownership of the final Deliverables produced specifically for you transfers to you, except for: (a) any third-party materials, fonts, stock assets, plugins, or libraries, which remain subject to their own licenses; and (b) any tools, frameworks, or pre-existing materials owned by Web Gravita and used to create the Deliverables, for which you receive a non-exclusive license to use as part of the final work.
12.3 Unless you request otherwise in writing, we may display non-confidential Deliverables in our portfolio and marketing materials as examples of our work.
13.1 You agree that all information you provide is accurate, current, and complete, and you will keep it up to date. If we find that information you have provided is inaccurate, out of date, or incomplete, we may refuse, suspend, or terminate access to our services.
13.2 You are responsible for providing the content, materials, approvals, and feedback we need to carry out the work in a timely manner. Delays caused by late or missing input from you may affect delivery timelines and are not our responsibility.
13.3 You warrant that any content, trademarks, or materials you provide to us do not infringe the rights of any third party.
At Web Gravita we prioritize clear and secure communication. By engaging our services, you acknowledge and agree to the following:
14.1 Authorized channels. We are only responsible for correspondence from email addresses on our official domain ("webgravita.com") and from phone numbers listed on our website. We are not liable for any loss resulting from interactions with unofficial or unauthorized channels.
14.2 Preferred methods. Our primary communication methods are email using our official domain, calls or messages through our verified business lines, and interactions through our internal platform. Prompt responses help us keep your project on schedule.
14.3 In-person meetings. To protect both parties, our team does not meet clients in person. This helps guard against unauthorized side projects, fraud, and misuse, and maintains professional boundaries. Support is available by phone, email, message, or our internal platform.
14.4 Monitoring. Communications through our channels may be monitored by our compliance team for quality and security. If either party is found to be in serious breach of these Terms, we may terminate the contract, in which case no refund will be due for the breach in question.
Each party agrees to keep confidential any non-public business, technical, or personal information disclosed by the other in connection with a project, and to use it only for the purpose of delivering or receiving the Services. This obligation continues after the project ends. It does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.
We create every logo from scratch, tailored to your brand, with the aim of delivering an original design. Our 100% unique design guarantee entitles you to a redraw if a logo we design is found to be substantially similar to an existing design. Any resemblance to an existing design is coincidental, and Web Gravita accepts no liability or claim for compensation in such a case.
We provide the Services with reasonable skill and care. Except as expressly stated in these Terms, the Services and Deliverables are provided "as is", and we make no other warranties, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose. We do not warrant that the Services will be uninterrupted or error-free, or guarantee any specific ranking, traffic, sales, or marketing outcome.
To the fullest extent permitted by law, Web Gravita will not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, data, or business, arising out of or in connection with the Services. Our total aggregate liability arising out of or in connection with a project will not exceed the total fees you paid to us for that project. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold harmless Web Gravita from any claims, damages, or costs arising from content or materials you supply, your use of the Deliverables, or your breach of these Terms.
Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, outages, failures of third-party providers or platforms, government action, or other similar events.
These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law rules. The parties agree to first attempt to resolve any dispute in good faith through direct discussion. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the state and federal courts located in Arizona, and each party consents to that jurisdiction and venue.
We may update these Terms from time to time. The current version will always be posted on our website with the "Last updated" date above. Your continued use of our services after an update means you accept the revised Terms.
We keep your finalized designs on an archived drive once final files have been delivered. If you need the final files again in the future, we can resend them on request.
For any questions, concerns, or refund requests, please contact our support team:
Email: info@webgravita.com
Phone: (888) 671-9819
Live Chat: available on our website during operational hours
By purchasing or using our services, you acknowledge that you have read and agree to these Terms and Conditions.
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